Welcome to Precimeasure Controls Pvt Ltd

Customer Feedback Report

Customer Details
Customer name:
E-mail:
Date:	(mm/dd/yyyy)
How will do we meet your expectation in the following?

S. No	Aspects	Importance factor #	Performance factor *
S. No	Aspects	Importance of this factor to you	How well we performed	Best Performance by Other Suppliers of Similar Product
		Range 1- 3	Range 1- 5	Range 1- 5
1.	Product Quality Aspects
1.1	Aesthetic Quality (Overall Look)
1.2	Dimensional Quality (Dimensions as per Overall Dimension Drawings)
1.3	In-house Performance Quality (Failure during usage in-house)
1.4	Field Performance Quality (Complaint from end users )
2.	Service Aspects
2.1	Response to Acknowledging the complaints
2.2	Response to attending the complaints
2.3	Effectiveness of corrective action to recurring complaints
3.	Dispatch Aspects
3.1	Are we meeting your schedule Qty & Date?
3.2	Would you prefer to place order on us to meet bulk requirements?
3.3	Are our parts traceable at all stages?
3.4	Do our Test Reports & Document attachments meet your requirement?
4.	Response
4.1	Response to your enquiries
4.2	Response for developing new Products
4.3	Response to Technical Changes Required
4.4	Frequency of visits by Director/Representatives
	Total marks:	/ 45	/ 75	/ 75
	Your suggestion for our improvement:
# Importance factor : 1 - Low importance 2 - Normal importance 3 - Critical importance * Performance factor : 1 - Poor 2 - Satisfactory 3 - Good 4 - Beyond Expectation 5 - Outstanding